📜 Terms and Conditions of the Online Store

🏷 §1. General Provisions

• These terms and conditions (hereinafter: the “Terms”) set out the rules for using the online store available at DGPlatesshop.com (hereinafter: the “Store”), including in particular the rules for placing orders, concluding sales contracts, payments, deliveries, and complaint procedures.

• The Terms are available free of charge in the Store in a manner that allows their acquisition, reproduction, and recording.
• The Store sells to: (i) Consumers, (ii) Entrepreneurs with consumer rights (if applicable), and (iii) Entrepreneurs (B2B).
• Polish law shall apply to contracts concluded through the Store.

📖 §2. Definitions

🖥 §3. Technical Requirements

• To use the Store, the following are required: Internet access, an up-to-date web browser, and an active e-mail address.
• The Store uses cookies to the extent necessary for its operation and – after consent is given – for analytical purposes (Google Analytics), in accordance with the consent mechanism in Complianz.

🛒 §4. Order Placement Rules

• The information presented in the Store constitutes an invitation to conclude a contract.
• The Customer places an order by adding a Product to the cart, completing the order form, and making payment.
• In the case of Personalized Products, the Customer is obliged to provide the data necessary to complete the personalization and make the required selections.
• The personalization preview is for illustrative purposes only.
• The Sales Contract is concluded upon confirmation of order acceptance for processing via e-mail.

💱 §5. Prices, Currencies, and Taxes

• The prices of Products shown in the Store are gross prices (including VAT), unless explicitly stated otherwise.
• The Store may allow prices to be displayed in various currencies compatible with the Stripe payment system.
• Domestic sales (Poland) are subject to the applicable VAT rate.

🚚 §6. Delivery

• Delivery is carried out via FedEx.
• The Store ships within Poland, the EU, and outside the EU.
• The order processing time is up to 7 business days.
• Delivery costs are fixed and presented before the order is placed.

🧩 §7. Personalized Products

• Personalized Products are made according to the Customer’s specifications.
• The Customer is responsible for the accuracy of the data entered.
• Personalized Products are excluded from the right of withdrawal in accordance with Article 38 of the Consumer Rights Act.

↩️ §8. Withdrawal from the Contract

• The Consumer has the right to withdraw from the contract within 14 days, except for Personalized Products.
• The statement of withdrawal should be sent to: info@dgplatesshop.com.

🛠 §9. Complaints

• Complaints should be submitted to: info@dgplatesshop.com.
• The Seller shall consider the complaint within 14 days.

✅ §10. Final Provisions

• The Seller may introduce changes to the Terms for important legal or organizational reasons.
• In matters not regulated herein, the provisions of Polish law shall apply.
• These Terms enter into force on the date of publication in the Store.